SELF-DRIVE CAR RENTALS
Rental Terms & Conditions
Review your written quote and rental agreement before paying. Ask UCAL’s to confirm the total cost, vehicle class, pick-up and return arrangements, and any conditions that apply to your booking.
Quotes and reservations
Submitting an inquiry starts a quote request. Your reservation is confirmed when the UCAL’s team confirms it directly. Displayed daily rental rates are in USD and include 15% tax. Check your quote for the rate for your dates, the total payable, and any separately listed charges. If a vehicle is listed as “or similar,” confirm the vehicle class and any features you need.
Driver eligibility and documents
Bring a valid driver’s licence and confirm which identification to bring. Before booking, check the minimum age, how long the licence must have been held, and whether an overseas licence requires an International Driving Permit or translation. Ask UCAL’s to approve any additional driver and record their name on the rental agreement before they drive.
Payments and security deposits
A security deposit of JMD $50,000 or US$350 is required for every booking. Before paying, confirm accepted payment methods, when payment is due, when the deposit will be released, and what charges may be deducted. Use the payment instructions UCAL’s provides for your booking.
Changes, cancellations and refunds
Contact UCAL’s if you need to change or cancel a reservation. Before paying, review any cancellation deadline and how fees or refunds are handled for cancellations, late pick-ups, no-shows and early returns. Ask for approval before extending the rental and confirm any revised charges.
Pick-up, use and return
At handover, check the vehicle with UCAL’s and record any existing damage, the fuel level and the mileage. Use the vehicle lawfully and follow the restrictions in your agreement. Confirm the fuel and mileage rules and return the vehicle to the agreed location at the agreed time. Ask how late returns, refuelling, tolls and traffic fines are handled.
Cover, damage and roadside help
Ask what protection applies to your rental, what it excludes, the amount you may owe if the vehicle is damaged or stolen, and what roadside assistance is available. If there is an accident, theft, damage or breakdown, prioritise safety and contact UCAL’s promptly. Follow the reporting instructions in your rental agreement.