SELF-DRIVE CAR RENTALS
Booking FAQ
Find out how to request a rental, what to bring, and what to confirm before you pay.
How do I book a rental?
Choose a vehicle and send your rental dates and pick-up location using the quote form. It opens WhatsApp so you can send your request to UCAL’s. Your booking is confirmed when our team confirms it directly.
What do I need to bring?
Bring a valid driver’s licence. Before booking, check the minimum age, how long you must have held your licence, and what ID you need. If you’re using an overseas licence, ask whether you need an International Driving Permit or translation.
Does the daily price include tax?
Yes. Fleet rates are shown in US dollars and include 15% tax. Ask for a written total for your dates and check any charges listed separately.
What does “or similar” mean?
If the vehicle you selected is unavailable due to overbooking, UCAL’s will provide a vehicle of a similar size.
Do I need to pay a deposit?
Yes. A security deposit of JMD $50,000 or US$350 is required for every booking. Before paying, confirm accepted payment methods and the conditions for release or deductions.
Can I change, cancel, or extend my rental?
Contact UCAL’s as soon as your plans change. Check the cancellation and refund terms for your booking, and get approval and a revised quote before extending the rental.
What should I check when I pick up and return the vehicle?
At pick-up, record existing damage, fuel level, and mileage with UCAL’s. Confirm the agreed return time and location, the fuel and mileage rules, and how to reach the team if there’s an accident or breakdown.
Booking Terms & Conditions
Before paying, review your written quote and rental agreement. Check your rental dates, vehicle class, total cost, the required security deposit, cancellation and refund conditions, and insurance cover or excess that applies to your booking.